FAQs

Frequently Asked Questions

How to choose your first sex toy?

We understand that choosing your first sex toy can be an intimidating experience and its confusing with the many different shapes, sizes and available out there. To guide you on this journey, we’ve put together some tips. However, before we start this conversation, remember that your body is yours and true pleasure can only be defined by you and you only. 😊

Firstly, let’s understand what type of sexual stimulation do you enjoy?

Nipple Stimulation

Oh yes! Nothing beats the tingling joy when our nipples receive love and care. With The Pebble, spend endless nights of self-caressing with its 10 pleasure variations. If sweet suctions is what you’re looking for, with the unique air-wave technology, The Koi marries sweet suctions and gentle pulses to give you a relaxing and tantalising experience.

Clitoral Stimulation

With more than 8,000 nerve endings in this tiny pea-size treasure of yours, the clitoris is one of the most sensitive part of a women’s body. But as they say with endless possibilities comes endless pleasures. The Pebble fits comfortably in your palm for ultimate control of your clitoral pleasure journey. If you’re looking to #netflixandchill or take it slow, The Koi provides the ultimate joy ride with its sweet suctions and gentle pulses. If you prefer something with a little more reach, The Bamboo provides you this flexibility, while its specially curated vibration modes are sure to leave you asking for more.

G-spot Stimulation

We know that sometimes you would like some variations when reaching for that elusive G-Spot. If you are one who yearns to be filled with love and stimulated from within, The Bamboo will be your best suited companion. With a flexible arc and 10 pleasure variations, discover your deepest desire you never knew existed.

Want to find out more about your pleasure spots? 😊 

 

How to clean and care for your toy?

Our sex toys are made with 100% Medical Grade Silicone. Proper maintenance and care will offer years of enjoyment.

Care

When using our sex toys, pair them with non-alcoholic, water-based lubricants to have a smooth ride.

Clean

Our sex toys are fully waterproof, making cleaning simple. Rinse the product gently with soap and water, allowing them to dry after wash. All our products come with a discreet soft pouch for you to store them till your next pleasure journey. 😊

For detailed care and clean instructions, please refer to the individual sex toy guide.

Discreet Packaging

Your discretion is our priority. We work with our delivery partners to ship your sex toys discreetly, with no mention of "Sex Toy" on the packaging and comes in plain white mailer bag. No brand or company name will be mentioned, it will simply state "HGV.Wellness" so that your little secret is safe between us ;)

bubble mailer

Free Delivery Worldwide*

All local and international orders above S$130 will automatically get free registered mail delivery, where the complimentary delivery covers up to S$60 shipping cost. In the case where the delivery cost exceeds this, customers will be expected to top up for the difference at the checkout page.  

Local SG Self-Pickup (Contactless)

We offer complimentary self pick-up option from our office at Tanjong Pagar, 100 Peck Seah Street, Singapore 079333 (same building as Oasia Hotel). Simply add your items to cart and select this self-pickup option at the checkout page.

Once we receive your order, we will process your order within 24 hours. Once your parcel has been packed and ready for pickup, you will receive an email notification with a link to book your pickup time slot. It's as easy as ABC!    

Local SG Delivery

We ensure your order is delivered in a discreet poly mailer, to any valid local address from public locations, offices, hotels to residential addresses (HDBs, condos and landed property). To provide you the lowest rates & fastest shipping possible, we work with a range of third party courier service to best suit your needs. 

  1. Standard Delivery: ~S$3 - $5 within 1 to 5 working days, depending on your choice of third party courier service you select upon checkout.
  2. Specific Day or Next Day Delivery: flat fee of S$18, orders must be placed at least 1 day in advance.  
  3. Same Day Delivery: flat fee of S$20, orders must be placed before 3pm. We ship on weekends and public holiday too! 
  4. Instant 90min Delivery: flat fee of S$38, kindly order via live chat or whatsapp here. If it is outside of standard working hours, we will try our best and will let you know straightaway if we can fulfil your order.
  5. Free Registered Mail Delivery: for orders above S$130. 
To find out the exact delivery rates & time, simply follow these 3 steps:
  1. Add your desired sex toy(s) to cart

  2. Proceed to checkout and input your shipping address

  3. The shipping rates will then be automatically calculated in the order summary, based on your shipping address as well as the weight of your toy(s).

Once payment has been confirmed, your tracking link will be sent to you via email, so do look out for that in your inbox or, sometimes in your spam box. 

International Shipping

We ship worldwide to international addresses only via registered airmail and we work with various logistics companies to provide you the lowest shipping rates possible. In fact, we even provide free shipping worldwide for orders above S$130*, as long as the shipping cost is under S$60. To find out the shipping rates and the duration of shipping for your location, simply follow these 3 steps:

  1. Add your desired sex toy(s) to cart

  2. Proceed to checkout and input your shipping address

  3. The shipping rates and the duration will then be automatically calculated in the order summary, based on your shipping address as well as the weight of your toy(s).

Once the parcel has been picked up by our delivery agent, an email with the tracking link will be sent to you. Depending on the country and delivery agent you pick, it could take 1 to 20 working days for you to receive your parcel.

Kindly note that our prices may not include local taxes and duties, depending on the country and delivery agent. This can be seen at checkout after you input your shipping address. In some cases you may be charged customs, import duties and taxes when the parcel arrives at your country. We do not have control over these charges and we are not able to advice on these charges as custom policies and import duties vary widely from country to country. There will be strictly no refunds, warranty and returns for overseas shipping outside of Singapore. By placing an order, you agree to the above.

Warranty & Returns

All our Genvie sex toys come with a 180-Day Limited Warranty and a 14-Day Return. Only applicable for Singapore orders. For details, please refer to our Return Policy.

Payments

We accept payments from Paynow, Mastercard, Visa, AMEX and Paypal.  

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