FAQs


FAQs

How to choose your first sex toy?

We totally get it – picking your very first fun toy can seem a bit overwhelming with all the shapes and sizes out there. But don't worry, we've got your back with some handy tips! Before we dive in, just a friendly reminder: your body belongs to you, and pleasure is something you define for yourself, and yourself alone. 😊

When it comes to picking your debut toy, it's all about individual preference because pleasure is as unique as you are. For instance, do you lean more towards internal stimulation or are you all about that external clitoral delight?

So, to kick things off lets first explore what kind of sensations tickle your fancy, so we can find the perfect playmate for you! 🌟

[Vulva-Owners] Clitoral Bliss: External Stimulation

With over 10,000 nerve endings packed into this tiny treasure, the clitoris is like a secret pleasure powerhouse for many. And as they say, with boundless potential comes an array of pleasures to explore. Let's embark on a clitoral adventure with these goodies!

The Koi (our best seller) is here to give your clit a delightful massage with its tantalizing suction, using gentle airwaves that will have you pulsating with toe-curling pleasure and satisfaction.

The Pebble is designed to perfectly nestle in your hand. It's discreet, ergonomic, and molds to your vulva's curves. You can even wear it with your panties for a hands-free experience, giving you complete control over your clitoral adventure.

The Whale features a smooth, rounded whale head designed to stimulate various erogenous zones for exhilarating waves of excitement. This small but mighty treat fits snugly like a ring around your finger, providing an excellent grip. Plus, it's the ideal discreet companion in the bedroom or even on your travels! 😉

[Vulva-Owners] G-spot Excitement: Internal Stimulation

We know that sometimes you would like some variations when it comes to pleasure so if your next adventure is to discover that elusive G-Spot or If you're simply someone who craves the sensation of being filled with love and tantalized from within, we've got just the thing for you.

The Bamboo is a vibrating dildo with a flexible curve, perfectly angled for both vaginal and G-Spot stimulation. Its round head is specifically designed to deliver maximum pleasure, ensuring your G-Spot gets all the affection it deserves, right alongside the clitoris.

*Just a friendly tip: When diving into the world of penetrative toys, consider adding some lubricant for enhanced comfort and endless delight.

[Vulva-Owners] Blended Orgasms: 2-in-1 Stimulation

For those seeking even more thrills, we've got toys that offer double the excitement to achieve that legendary blended orgasm – when you experience both clitoral and vaginal pleasure simultaneously. It's a full-body adventure that's sure to blow your mind!

The Bamboo 2.0 is an advanced version of The Bamboo. It not only sends deep vibrations into your vagina but also massages your clitoris at the same time, promising a highly arousing experience.

The Dolphin is your go-to if you're looking to add some sizzle, whether for solo play or couple's fun. Its C-shaped clip-on design allows for simultaneous stimulation of your inner clitoris (aka the G-spot) and outer clitoris. It even comes with a bluetooth remote control, ensuring you or your partner remain in control of your playful experience!

Bonus feature: Did someone say G-spot and C-spot (clitoral stimulation) WITH penetrative sex? You read it right! The Dolphin is here to unleash your wildest desires, taking intimate moments to the next level as you wear it DURING penetration with its wearable C-shaped design!

[Penis-Owners] Stimulation for Enhanced Stamina

Who wouldn't want to boost their bedroom endurance? Of course, you would! Enhancing your sexual stamina brings multiple benefits that can deliver immense satisfaction to both you and your partner.

The Honeycomb - Perfect for beginners! Its key feature includes a ribbed texture to enhance your orgasm control and improve blood flow to your manhood for prolonged pleasure.

The Groove - Perfect for those at an intermediate level! Its key feature comprises ribbed and wavy textures, providing that extra stimulation to maximize your pleasure experiences.

*Don't forget to use lubricant to enhance comfort and pleasure.

[All Genders] Nipple Stimulation

Last but not least, let's not overlook the fact that pleasure extends beyond what's happening below the belt. Our bodies are packed with erogenous zones to explore, and one hot spot we'd like to highlight is nipple stimulation! Here are some top recommendations for this delightful experience: The Pebble, The Koi, The Whale.

How to clean and care for your toy?

Your playful companions are crafted from 100% Medical Grade Silicone, and with the right TLC, they'll provide you years of pleasure!

Care

When it comes to using your toys, it's best to team them up with non-alcoholic, water-based lubricants for a silky-smooth experience.

Clean

Good news – Genvie’s toys are completely waterproof, which means cleaning is a breeze. Simply rinse your toy gently with soap and water, and then let them air dry after their refreshing bath. Each product also comes with a discreet, soft pouch for you to tuck them in till your next pleasure journey.

For detailed care and clean instructions, please refer to the individual sex toy guide.

And here's a little extra love tip – consider using an odorless toy cleaner to bid farewell to any lurking bacteria and shower your toys with even more affection to keep them in their prime condition.

Discreet & Sustainable Packaging

Your Privacy is Our Top Priority

We collaborate closely with our delivery partners to ensure that your intimate items are shipped with the utmost discretion. There won't be a trace of "Sex Toy" on the packaging; instead, they'll arrive in a plain white mailer bag. No company name or brand will be disclosed – only "HGV.Wellness" will appear, guaranteeing that your little secret remains just between us. 😉

For a Greener Choice

If you're looking for a more environmentally friendly option, simply include our complimentary Sustainable Mailing Bag in your shopping cart along with your chosen items. Then, at checkout, select the Self Pickup option. We'll take care to pack your items in these eco-conscious mailing bags. For further details on our self-pickup option, scroll down the page.

Free Delivery Worldwide*

All local and international orders above S$130/USD$98 will automatically get free registered mail delivery, where the complimentary delivery covers up to S$45 shipping cost. However, if the delivery cost surpasses this amount, customers will be required to make an additional payment to cover the difference at the checkout page.

Local Delivery & Self-Pickup (Singapore)

Local SG Self-Pickup (Contactless)

We offer complimentary self pick-up options from our space at Tanjong Pagar, 100 Peck Seah Street, Singapore 079333 (same building as Oasia Downtown Hotel). Simply add your items to cart and select this self-pickup option at the checkout page.

Once your order is received, we'll swiftly process it within 24 hours. As soon as your package is packed and ready for pickup, you'll receive an email notification containing a link that allows you to schedule your preferred pickup time slot, even for weekends & public holidays. It's as easy as ABC!

Note: If you're urgently looking to pickup your parcel immediately or in the same day, kindly whatsapp us here with your preferred pick up timing so that we can prioritise your order.

Local SG Delivery

*EXPRESS DELIVERY PROMO* Enjoy FREE same day/specific day deliveries for orders >S$90 and FREE instant deliveries for orders >S$300* (Limited offer!).

We ensure your order is delivered in a discreet poly mailer, to any valid local address from public locations, offices, hotels to residential addresses (HDBs, condos and landed property). To provide you the lowest rates & fastest shipping possible, we work with a range of third party courier services to best suit your needs. 

  1. Standard Delivery: ~S$3 - $5 within 1 to 5 working days, depending on your choice of third party courier service you select upon checkout.

  2. Specific Day Delivery: S$10 ($̶1̶8̶, save $8) | FREE for orders > S$90. Orders must be placed at least 1 day in advance. Kindly write the specific date of the delivery in the Order Notes on the cart page here.

  3. Same Day Delivery: S$10 ($̶2̶0̶, save $10) | FREE for orders > S$90. Orders must be placed before 3pm. We ship on weekends and public holiday too!

  4. Instant 90min Delivery: S$28 ($̶3̶8̶, save $10) | FREE for orders > S$300. Kindly whatsapp here before you place your order so that we can check on our stocks and driver availability.

To find out the exact delivery rates & estimated delivery date, simply follow these 3 steps:

  1. Add your desired sex toy(s) to cart

  2. Proceed to checkout and input your shipping address

  3. The shipping rates will then be automatically calculated in the order summary, based on your shipping address as well as the weight of your toy(s).

Once payment has been confirmed, your tracking link will be sent to you via email, so do look out for that in your inbox or, sometimes in your spam box.

International Shipping

We ship worldwide to international addresses only via registered airmail and we work with various logistics companies to provide you the lowest shipping rates possible. In fact, we even provide free shipping worldwide for orders above S$130/USD$98*, as long as the shipping cost is under S$45. To find out the shipping rates and the duration of shipping for your location, simply follow these 3 steps:

  1. Add your desired sex toy(s) to cart

  2. Proceed to checkout and input your shipping address

  3. The shipping rates and the duration will then be automatically calculated in the order summary, based on your shipping address as well as the weight of your toy(s).

Once the parcel has been picked up by our delivery agent, an email with the tracking link will be sent to you. Depending on the country and delivery agent you pick, it could take 1 to 20 working days for you to receive your parcel.

Kindly note that our prices may not include local taxes and duties, depending on the country and delivery agent. This can be seen at checkout after you input your shipping address. In some cases you may be charged customs, import duties and taxes when the parcel arrives at your country. We do not have control over these charges and we are not able to advise on these charges as custom policies and import duties vary widely from country to country. There will be strictly no refunds, warranty and returns for overseas shipping outside of Singapore. By placing an order, you agree to the above.

Warranty & Returns

All our Genvie sex toys come with a 180-Day Limited Warranty and a 14-Day Return. Only applicable for Singapore orders. For details, please refer to our Warranty and Return Policy.

Payments

We accept payments from Paynow, Mastercard, Visa, AMEX and Paypal.


Did not find an answer to your question?